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(1) Application of this Policy does not create an entitlement to a University device, computer or other equipment. Equipment allocation remains subject to eligibility, business need, funding and approval requirements. (2) This Policy sets out how La Trobe University provides, purchases, configures, manages, supports, replaces, reuses and disposes of computers and related end-user technology. (3) The Policy aims to provide staff and students with secure, reliable and appropriate technology while ensuring University equipment and information are managed consistently, sustainably and cost effectively. (4) This Policy applies to University-owned, University-leased and University-managed end-user computing equipment, including: (5) This Policy does not apply to: (6) Where a device falls within more than one category, Information Services will determine the applicable management, security and support requirements. (7) The University is committed to maintaining a secure, efficient, accessible and standardised end-user computing environment. The following principles govern the provision and management of end-user computing devices: (8) Information Services will maintain an approved catalogue of standard devices, peripherals, operating systems and configurations. The catalogue may be varied from time to time without amendment to this Policy. (9) Standard equipment will be allocated according to the person's work, teaching, research, accessibility or operational requirements and the University's approved device standards and equipment profiles. (10) Central funding provides for one standard computer for each eligible ongoing position. An additional computer, duplicate device or exception to this standard entitlement must have a demonstrated business, teaching, research, accessibility or operational need. (11) Any exception to the standard one-computer-per-position entitlement must be fully funded by the requesting department and endorsed by Information Services and a member of the Senior Executive Group (SEG), or nominee. (12) Standard specification equipment is provided from central funds managed by Information Services for: (13) Equipment for the following groups may be provided and managed by Information Services, with the lease cost for the required period charged to the relevant department: (14) Equipment for CONAGOTHs, research activities funded from non-recurring funds, adjunct staff, honorary staff and emeritus staff must be funded by the relevant area. (15) Equipment funded by an area under clause (14) remains the property of La Trobe University, will be recorded and managed by Information Services, and must comply with the University's Standard Operating Environment or be approved through the non-standard equipment process. (16) Information Services will seek to reuse suitable existing equipment before purchasing or leasing a new device. (17) Peripheral equipment and IT accessories that are not included with the standard equipment allocation, such as webcams, specialist keyboards, bags or similar items, may be purchased through the New Purchase Request form in Ask Finance. The purchase will be approved through the normal Finance workflow by the relevant work area's or department's financial delegate. (18) Information Services may provide a functionally equivalent device rather than a particular brand, model or form factor. (19) End-user computing equipment required as part of a University project, refurbishment or new building must be funded as part of the relevant project. (20) Where project-funded equipment is still required when it reaches the end of its initial lifecycle, replacement will normally be through the University's standard leased equipment model, subject to ongoing business need and the eligibility requirements in this Policy. (21) Computers and other end-user computing equipment installed as part of a new teaching space or laboratory must initially be funded through the relevant project. (22) Where teaching-space or laboratory equipment remains required at the end of its initial lifecycle, it will normally be replaced through the University's standard leased device model. (23) Any additional equipment or variation from the University's standard equipment specification requires prior approval from Information Services and must be funded by the requesting department. (24) Where a department requests a different type or specification of equipment before the end of an existing lease, the department must fund the full lease buyout or early termination cost and any additional costs associated with the replacement equipment or change in specification. (25) Where equipment is funded from research or other non-recurring funds, the equipment must normally be purchased rather than leased. (26) Research-funded equipment must still comply with this Policy, including the University's standard or non-standard equipment approval processes. (27) Research-funded equipment remains the property of La Trobe University and will be recorded, secured and managed by Information Services in the same way as other University end-user computing equipment. (28) All equipment must be acquired through approved procurement arrangements and suppliers in accordance with the Procurement Policy and Procedure. (29) Local, grant, research or project funding does not remove the requirement to comply with approved technical, security, asset, support and procurement requirements. (30) A request for non-standard or specialist equipment must document: (31) Approval of non-standard equipment does not automatically require Information Services to provide full support. The approved support arrangement must be recorded as fully supported, best-efforts support, supplier-supported, locally supported or restricted-use. (32) All in-scope equipment must be recorded in the authorised asset management system before, or as part of, deployment. Asset records must identify the device, assigned user or location, ownership, funding source where required, lifecycle status and relevant support information. Asset records must be updated when equipment is reassigned, relocated, replaced, placed in storage, returned or otherwise changes lifecycle status. (33) Information Services or an authorised service provider must deploy devices using approved configurations and software. Users must not self-deploy University equipment, create or activate local administrator accounts, or alter the approved security configuration unless expressly authorised through an approved Information Services process. (34) Devices must, where technically possible: (35) Users are responsible for: (36) Line Managers are responsible for confirming business need, approving standard equipment within budget, initiating equipment recovery for departing or transferring personnel and supporting stocktake and asset reconciliation activities. (37) Warranty repairs and repairs resulting from normal fair wear and tear will be managed through Information Services. (38) Where a repair is not covered by warranty, the cost of repair will be charged to the area to which the equipment is allocated. (39) Deliberate misuse, fraud, serious misconduct or repeated negligent loss or damage may also be managed under the relevant University staff, student or conduct process. (40) Users must connect and operate University equipment in accordance with manufacturer, electrical safety and Information Services requirements. Unapproved adapters, storage devices, networking devices or other peripherals must not be connected where they may create a safety, security, compatibility or support risk. (41) Users must not disable, remove, interfere with or bypass University device management, security, monitoring, encryption, update or access controls. (42) University-managed devices must use the University's approved sign-in and access arrangements, including University accounts and multi-factor authentication where required. (43) Local administrator or equivalent privileged access on University-managed devices is restricted to authorised Information Services support personnel and approved service providers who require the access to perform authorised support or administration duties. End users must not be granted standing or persistent privileged access. (44) An exception may only be approved where the requester demonstrates that the required activity cannot reasonably be performed through standard services, approved software deployment methods, temporary elevation technology or assistance from Information Services. The exception must: (45) University-managed devices must allow Information Services to regularly check for known security weaknesses and apply security updates, configuration changes or other fixes where required. Users must make their devices available and take reasonable actions requested by Information Services to address an identified security risk. (46) Information Services may remove, block, restrict or disable unapproved, unsupported or high-risk software where reasonably necessary to protect University information, devices, systems or services. (47) Software must only be obtained, installed and used through approved University channels and in accordance with applicable software, licensing and security requirements. Users must not install or use unlicensed, unauthorised, unsupported, malicious or otherwise unapproved software. (48) Approval to obtain or use software does not grant authority to install it using privileged access. Software requiring administrator privileges must be installed through an approved Information Services deployment or support process unless a specific privileged-access exception has been approved. (49) High-risk software must not be installed, enabled or used on a University-managed device without prior written approval from Cyber Security and Security Operations within Information Services. (50) High-risk software includes, but is not limited to: (51) Approval must be documented, identify the business, teaching, research or operational purpose, and may include conditions relating to configuration, duration, Users, devices, information access, monitoring, network connectivity and removal. (52) The University may measure software installation and usage for licence compliance, cost optimisation and security. Unused or unauthorised software may be removed or reclaimed. (53) Users must not interfere with, disable or obstruct approved monitoring, logging, detection, vulnerability management, backup, recovery or security and device-status information capabilities. (54) Devices that are unsupported, non-compliant, compromised, unlocatable or present an unacceptable risk may be restricted, isolated, blocked, remotely locked, wiped or removed from service. (55) Non-leased equipment that is no longer supported by the manufacturer or software vendor and consequently presents a security or operational risk to the University must either: (56) University equipment may be used away from campus where this is consistent with the person’s role, approved work arrangements and applicable information security requirements. (57) Equipment used away from campus remains University property and must remain available for management, security updates, support, audit, return and replacement. (58) The University funds and provides standard hardware and equipment for use at La Trobe University office and campus locations. Hardware or duplicate equipment for alternative work locations, including working from home, is not provided or funded by the University. Fixed equipment assigned to a University location, including desktop computers, monitors, docking stations and associated peripherals, must not be removed or taken to an alternative work location without prior written approval from Information Services and an approved Ask IS request. (59) Users working from an alternative work location are responsible for providing and maintaining home-office equipment not supplied by the University, subject to any approved workplace adjustment or other formal arrangement. Equipment personally purchased by a staff member does not become University-owned or University-supported equipment simply because it is used for University work. (60) Users must take reasonable precautions when transporting equipment and must comply with any restrictions applying to international travel, sensitive data, high-risk locations or export-controlled technology. (61) Users must not disable approved backup, synchronisation, recovery or resilience mechanisms where these are required to protect University information or support restoration after loss, compromise or disruption. (62) Personally owned devices approved to access University information or systems must comply with minimum security requirements specified by Information Services which may include supported operating systems, screen lock controls, encryption, endpoint protection, multi-factor authentication, conditional access and enrolment in approved management platforms. (63) Repairs and modifications must only be performed by Information Services, an authorised service provider or a supplier approved by Information Services. (64) Users must not arrange unauthorised third-party repairs or modify device hardware, firmware or security settings. (65) Information Services will determine whether equipment should be repaired, replaced, redeployed or retired having regard to warranty, age, condition, supportability, security, performance, business need and total cost. (66) Temporary or loan equipment may be supplied where available but is not guaranteed and may not match the user’s usual model or configuration. (67) All repairs that are not covered by warranty will be charged to the area to which the equipment is allocated. (68) Any modification, expansion or upgrade to University equipment after it has been deployed must be approved by Information Services and funded by the area to which the equipment is allocated. This includes, but is not limited to, additional or upgraded memory (RAM), storage, graphics or video cards, or other internal hardware components. (69) Information Services will maintain lifecycle standards for device categories. Lifecycle periods are operational standards and may be changed without amendment to this Policy. (70) Replacement is based on supportability, security, warranty, condition, performance and business need and is not automatically triggered by preference, accounting depreciation or the release of a newer model. (71) Devices may be redeployed or reused where they remain secure, supportable and fit for purpose. (72) Specialist, research, laboratory, operational technology or legacy devices that cannot meet standard requirements must have: (73) Where a department requests that leased equipment be replaced, changed or returned before the end of the agreed lease term, the department must fund the full lease buyout or early termination cost. (74) At the end of a device lease, Information Services will make and document at least three attempts to contact the equipment user and their budget holder to arrange replacement and return of the equipment. If no response is received, the budget holder will be advised that the equipment remains outstanding. Where leased equipment is not returned and there is no legitimate reason for the lack of response, such as an extended period of approved leave, any costs charged to the University by the leasing provider will be passed on to the relevant department. (75) Any leased equipment that is not returned, or that is returned damaged beyond fair wear and tear, may result in costs being charged to the department to which the equipment was allocated. All leased equipment and accessories provided at deployment, including power supplies, docking stations and any other leased components, must be returned at the end of the lease lifecycle. (76) Equipment is assigned to a person, role, service or location and must not be permanently transferred to another person or organisational unit without updating the asset record and obtaining any required approval. (77) Equipment must be returned by the date directed by the University when: (78) Returned equipment must include all University-provided or leased accessories, power supplies, docking stations, peripherals and other components issued with, or subsequently assigned to, the user or equipment. (79) Information Services may disable or restrict access associated with equipment that is not returned, cannot be located or remains assigned to a person whose relationship with the University has ended. (80) Any costs incurred by the University because leased equipment or associated accessories are not returned may be charged to the department to which the equipment was allocated. (81) Equipment must not be temporarily or permanently relocated between workspaces, buildings, campuses or organisational areas without following the approved Information Services relocation process. An Ask IS request must be submitted where Information Services assistance, asset-record updates or technical validation is required. (82) Equipment must only be decommissioned or disposed of through an approved University process. (83) Before reuse, sale, donation, recycling or disposal, University information must be securely erased or storage media physically destroyed in accordance with approved standards. Software licences and management profiles must also be removed or reassigned as appropriate. (84) Equipment should be considered for internal redeployment or approved reuse before disposal where it remains secure, supportable and economical. (85) Disposal must use approved environmentally responsible arrangements and comply with the Asset Management Policy, Asset Management Procedure - Disposal/Sale and applicable financial, privacy, security and records requirements. (86) University equipment must not ordinarily be sold or transferred to its assigned user. Any exceptional transfer must be approved under Section 4 and must address valuation, secure data removal, software licensing, financial, tax and disposal requirements. (87) Information Services may recover and repurpose equipment that has not been used for three months where there is no demonstrated ongoing business, teaching or research requirement for the equipment. Information Services will make reasonable efforts to confirm whether the equipment is still required before recovering it. (88) Information Services may recover and repurpose equipment that has not been used for three months where there is no demonstrated ongoing business, teaching or research requirement for the equipment. Information Services will make reasonable efforts to confirm whether the equipment is still required before recovering it. (89) A computer allocated directly to an individual user must not be transferred directly to another user. The computer must first be returned to Information Services so that University information can be securely erased, the device can be checked and updated, and the asset record can be amended before it is issued to another user. (90) Shared, hot-desk, laboratory and departmental loan equipment may be reassigned without full return to Information Services where Information Services confirms that appropriate data-security, device-management and asset-management arrangements remain in place. These arrangements will be assessed on a case-by-case basis. (91) Computers that have not been used or connected to University management services for six months are considered dormant equipment. Dormant equipment may no longer contain current software, security updates or configuration and may require the operating system and software to be reinstalled before the computer can be returned to use. Any costs associated with restoring dormant equipment to service may be charged to the area responsible for the equipment. (92) Information Services will determine whether end-user computing equipment is reused, repurposed, redeployed, salvaged, recycled or disposed of, considering security, supportability, condition, value, sustainability and University requirements. (93) The University may collect and use device information reasonably necessary to: (94) Information collected from University-managed devices may be used to identify and respond to security incidents, manage security weaknesses, investigate incidents, support recovery and meet audit, legal or regulatory requirements. (95) Monitoring and management activities must be proportionate and undertaken in accordance with the Privacy Policy, Information Security Policy, Records Management Policy and applicable law. (96) Non-compliance with this Policy may result in the restriction or withdrawal of equipment or access and may be managed under applicable staff, student, contractor, security or conduct processes. (97) For the purpose of this policy and procedure: (98) This Policy is made under the La Trobe University Act 2009. (99) Associated information includes: (100) Where an inconsistency arises between this Policy and a law, regulation, University statute, delegation or higher-order University policy, the higher-order requirement prevails.End-User Computing and Device Management Policy
Section 1 - Key Information
Top of Page
Policy Type and Approval Body
Administrative – Vice-Chancellor
Accountable Executive – Policy
Chief Operating Officer
Responsible Manager – Policy
Chief Information Officer
Review Date
3 years
Section 2 - Purpose
Section 3 - Scope
Section 4 - Key Decisions
Top of Page
Key Decisions
Role
Approve the standard device catalogue, device personas and lifecycle standards
Chief Information Officer
Approve allocation of standard equipment within approved eligibility and funding arrangements
Relevant Line Manager and Budgetary Head
Approve technical exceptions or non-standard equipment
Director, Digital Workplace Services & Technology Mobilisation
Approve information security exceptionsChief Information Security Officer
Approve unsupported or end-of-life equipment remaining in service
Chief Information Officer and Chief Information Security Officer
Approve sale or transfer of equipment to an individual in exceptional circumstances
Chief Information Officer or delegate, subject to Asset Management and financial requirements
Approve the installation or use of high-risk software, including screen-sharing, remote-access, virtual private network, tunnelling, proxy, remote administration or similar software
Chief Information Security Officer or authorised delegate, through the Cyber Security and Security Operations approval process.
Approve an exception to the standard one-computer-per-position entitlement
Information Services and a member of the Senior Executive Group (SEG), or nominee
Approve an exception allowing an end user to hold or exercise local administrator or equivalent privileged access
Chief Information Security Officer and the accountable Information Services service owner, or their specifically authorised delegates, through the approved privileged-access exception process
Section 5 - Policy Statement
Top of PageSection 6 - Procedures
Part A - Equipment Eligibility, Entitlement and Funding
Part B - Acquisition and Non-Standard Equipment
Part C - Asset Registration and Deployment
Part D - User and Manager Responsibilities
Part E - Security, Software and Compliance
Part F - Hybrid Work, Off-Campus Use and Travel
Part G - Support, Repair and Replacement
Part H - Lifecycle, Leasing, Refresh and Specialist Equipment
Part I - Transfer, Return and Offboarding
Part J - Decommissioning, Reuse and Disposal
Part K - Monitoring, Audit and Non-Compliance
Section 7 - Definitions
Top of PageSection 8 - Authority and Associated Information