Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Manager and Policy Author and, on the right, a brief summary of changes between this and the previous version.

Student Complaints Management Policy

Show Field Notes

Status	Historic	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	22nd November 2016	This is the date on which this version of the document came into effect.
Review Date	31st January 2017	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor	The noted authority approved this is version of the document.
Approval Date	20th November 2016	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	4th February 2018	This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Manager - Policy	Nicolette Lee Executive Director, Quality and Standards +61 3 9479 6480	This is the officer generally responsible for day to day administrative matters.
Author	Nicolette Lee +61 3 9479 6480	This is the author of record for this version of the document.
Enquiries Contact	Educational Partnerships and Quality	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

27/6/17 – Updated SDVC reference to DVC(A).

This version of the document was migrated into the system as part of the Policy Software Project, November 2016. Revisions approved at PRC on 7 August 2015, minute reference (PRC15/105(M)-96.13). Prior approvals: Revised to accommodate new University structure (October 2014). Noted by Education Committee 27 May 2015. Previously amended 20 May 2012; prior approval by Planning and Resources Committee, 10 June 2011, Minute 37.10. The implementation of the latest version of this policy and procedure supersedes all previous versions.

Clauses Amended:Policy: All Procedure: All