Status and Details
This page contains information about the status, approval and implementation of this document, contact details for the relevant Manager and Policy Author and, on the right, a brief summary of changes between this and the previous version.
Student Complaints Management Policy
Status | Current |
---|---|
Effective Date | 30th May 2024 |
Review Date | 30th May 2027 |
Approval Authority | Vice-Chancellor |
Approval Date | 30th May 2024 |
Expiry Date | Not Applicable |
Responsible Manager - Policy | Kat Nordern
Deputy Director, Integrity Office |
Enquiries Contact | Student Conduct and Investigations |
Summary of Changes from Previous Version
27/6/2025 - Updated reference to the National Student Ombudsman in clause 38, 43 and 50.
22/07/2024 – Updated reference in clause 48 from Vice-Chancellor to Academic Board to reflect the process.
30/05/2024 – Revisions approved by the Vice-Chancellor on the recommendation of the Senior Executive Group, 16 May 2024 (SEG24/99), including new template and date reset for 3 years.
Clauses Amended:Policy: All Procedure: All
20/02/2025: Position name changed from Deputy Director, Integrity and Investigations (DDII) to Deputy Director, Integrity Office (DDIO)