Status and Details
This page contains information about the status, approval and implementation of this document, contact details for the relevant Manager and Policy Author and, on the right, a brief summary of changes between this and the previous version.
27/6/2025 - Updated reference to the National Student Ombudsman in clause 38, 43 and 50. 22/07/2024 – Updated reference in clause 48 from Vice-Chancellor to Academic Board to reflect the process. 30/05/2024 – Revisions approved by the Vice-Chancellor on the recommendation of the Senior Executive Group, 16 May 2024 (SEG24/99), including new template and date reset for 3 years. Student Complaints Management Policy
Status
Current
Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date
30th May 2024
This is the date on which this version of the document came into effect.
Review Date
30th May 2027
The next review of this document is scheduled to commence on this date.
Approval Authority
Vice-Chancellor
The noted authority approved this is version of the document.
Approval Date
30th May 2024
This is the date on which this version of the document was approved by the authorised authority.
Expiry Date
Not Applicable
This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Manager - Policy
Kat Nordern
Deputy Director, Integrity Office
This is the officer generally responsible for day to day administrative matters.
Enquiries Contact
Student Conduct and Investigations
General enquiries should be directed to the officer/area listed.
Summary of Changes from Previous Version
Clauses Amended:Policy: All Procedure: All
20/02/2025: Position name changed from Deputy Director, Integrity and Investigations (DDII) to Deputy Director, Integrity Office (DDIO)