Status and Details

Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Manager and Policy Author and, on the right, a brief summary of changes between this and the previous version.
 

Student Complaints Management Policy

Show Field Notes
Status Current Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date 7th May 2021 This is the date on which this version of the document came into effect.
Review Date 15th April 2024 The next review of this document is scheduled to commence on this date.
Approval Authority Vice-Chancellor The noted authority approved this is version of the document.
Approval Date 15th April 2021 This is the date on which this version of the document was approved by the authorised authority.
Expiry Date Not Applicable This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Policy Officer Adam Boyce
Deputy Director, Student Conduct & Investigations
+61 3 9479 5308 		This is the officer generally responsible for day to day administrative matters.
Enquiries Contact Student Conduct and Investigations General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

10/01/2022 - OSSC - Document reviewed and updated for OSSC impacts. References updated – College to School, Students Complaints Office to Student Conduct and Investigations Office, Senior Manager, Complaints & Appeals to Deputy Director, Student Conduct and Investigations.


20/09/2021 – Minor revision made in clause 9 a to reference and provide links to the policy documents for subjects commencing prior to 1 November 2021 and also for subjects commencing on or after 1 November 2021.


07/05/2021 - Revisions to the Policy were approved by the Vice-Chancellor on the recommendation of the Senior Executive Group on 15 April 2021 (SEG21/63).



Clauses Amended:Policy: All Procedure: All


 




10/01/2022: Division name changed from Complaints and Appeals (CA) to Student Conduct and Invesigations (SC&I)



10/01/2022: Division name changed from Student Conduct and Invesigations (SC&I) to Student Conduct and Investigations (SC&I)