Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Manager and Policy Author and, on the right, a brief summary of changes between this and the previous version.

Student Complaints Management Policy

Show Field Notes

Status	Current	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	30th May 2024	This is the date on which this version of the document came into effect.
Review Date	30th May 2027	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor	The noted authority approved this is version of the document.
Approval Date	30th May 2024	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	Not Applicable	This is the date on which this version expires. It may still apply, conditionally, after this date.
Responsible Manager - Policy	Kat Nordern Deputy Director, Integrity Office	This is the officer generally responsible for day to day administrative matters.
Enquiries Contact	Student Conduct and Investigations	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

22/07/2024 – Updated reference in clause 48 from Vice-Chancellor to Academic Board to reflect the process.

30/05/2024 – Revisions approved by the Vice-Chancellor on the recommendation of the Senior Executive Group, 16 May 2024 (SEG24/99), including new template and date reset for 3 years.

Clauses Amended:Policy: All Procedure: All

20/02/2025: Position name changed from Deputy Director, Integrity and Investigations (DDII) to Deputy Director, Integrity Office (DDIO)